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Senior Event Operations Manager

Senior Event Operations Manager 

ShowClix is seeking a seasoned event industry professional to become a Senior Event Operations Manager.  The Sr. Event Ops Manager (Sr. EOM) will be responsible for overseeing the planning, execution, and after-action reporting required to maintain our event operations department.  Acting in a managerial role, this position will focus on helping build the ShowClix operations team, and will be tasked with the direct oversight of the Event Hardware Coordinator.  Working alongside other Event Operations staff, and in tandem with our Client Services team, this position will have a targeted focus on advancing and growing ShowClix’ operations department.

Responsibilities:

  • Oversee the on-site planning of 50+ live events annually, each with unique elements that require special attention.
  • Become an expert in the hardware and software applications that ShowClix uses to execute events, and be able to confidently speak to how it works.
  • Use existing knowledge of industry best practices to advise our clients and internal teams on how to successfully execute attendee check in and entry.
  • Oversee the creation and maintenance of documentation regarding on-site hardware, software, and logistics for ShowClix clients.
  • Directly oversee the Event Operations Hardware Coordinator and manage that position’s responsibilities.
  • Maintain ownership of the event hardware inventory, hardware leasing process, and hardware documentation.
  • Expected to stay up to date on new event technology, and ensure ShowClix is constantly evolving our hardware to stay ahead of industry standards.
  • Work in cross-department environments to guarantee that software development is aligning with the on-site goals of our operations team.
  • Troubleshoot reported issues and advise clients on potential workarounds necessary to achieve desired results.
  • Forecast upcoming events and review client ticketing agreements to ensure that appropriate hardware and staffing are assigned.
  • Work with Client Services team to ensure that event credentials are properly ordered, tested, and delivered.
  • Approve, sign, and track all Hardware and On-Site agreements, and assist with writing custom agreements, as needed.
  • Manage and track budgets for hardware purchases and on-site travel expenses, including personal approval for all expenditures.
  • Reconcile with Finance Department to ensure all expenditures are properly classified and all revenue is properly collected.
  • Maintain statistics on Event Operations work, including per client revenue/expenses.
  • Assist with training new ShowClix employees on our Event Ops hardware, software, and services.
  • Execute and complete other duties as assigned.

Qualifications & Requirements:

  • 3 - 5 years of experience in ticketing, event production, or live event planning is required.  Specializations in large scale / high capacity events preferred.
  • 1-3 years of staff management experience with direct reports.
  • High school diploma or equivalent, Bachelor’s degree preferred
  • Familiarity with understanding and auditing contracts / business agreements. (Salesforce background a plus)
  • Strong technical understanding of IT required.  Operations skills include installation, troubleshooting, and support of on-site hardware and networking installations.
  • Solid understanding of web standards and Apple iOS products
  • Highly organized and detail oriented, able to foresee operational issues before they occur is crucial.
  • Strong professional communication skills, ability to confidently interact with professionals of all backgrounds.  This position will be client facing.
  • Ability to self-start and complete tasks without excessive daily management required.
  • Flexibility and willingness to occasionally participate with on-site executions (travel will be limited).
  • Must be able to lift 100lbs and should expect instances of long hours to occur regularly.
  • A passion for creating live event experiences with an eye for improving the customer experience.

Advanced consideration will be given to applicants with direct experience using ticketing hardware or working in roles that dealt with patron entry operations.

This position will require extended periods of time to be spent at our corporate offices in downtown Pittsburgh, PA.  Preference will be given to candidates who can work out of our Pittsburgh office full time. Remote candidates should expect, and be available, to spend one week per month in Pittsburgh.

About ShowClix

ShowClix is a fast-growing, full-service event technology company that handles ticket sales, marketing, and on-site operations for events around the world. Our partners include fandom and consumer conventions, live music venues, museums, attractions, and festivals. Each of our team members is passionate about live events and innovative technologies. We hire smart and creative people who possess entrepreneurial-like qualities and thrive in a dynamic environment.

For information about life at ShowClix visit: https://www.showclix.com/ticketing/careers

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