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Senior Client Success Manager

ShowClix, a leader in event ticketing software, is enjoying continued growth and is seeking a Senior Client Success Manager to assist the thousands of event organizers we partner with around the world. Reporting to the Director of Client Services, the Senior Client Success Manager will be responsible for overseeing a team of event specialists that train, support and advise our most valued clients on our ticketing + access control platform.

Our clients produce awesome events in many different verticals including conventions, festivals, museums and attractions. Support topics include event setup & consultation, marketing tools, reporting and hardware setup & troubleshooting. On top of standard training & support, our success managers build relationships with our top tier clients to ensure their success. From on-sale to onsite, you will strategize with our largest event organizers on how to sell, market and admit fans into their events.

Perks include a competitive salary, benefits package, and a truly awesome office equipped with a cafe and ping-pong table. 

Key Responsibilities:

  • Ensuring that our Client Success team has all the necessary tools to train, support and advise our enterprise clients on our event platform.
  • Assisting the Client Support Manager with the client training program.
  • Managing the enterprise client on-boarding process to ensure quality & speed.
  • Manage the enterprise client check-in process and report to leadership twice a year.
  • Assisting Event Operations with onsite scheduling and hardware reservations.

Qualifications:

  • 1-3 years experience in account management / client services for a SaaS company, preferably in the live events / ticketing industry.
  • Demonstrated skills in written + verbal communications; ability to compose basic as well as complex explanations to ticketing questions / best practices
  • Excellent people skills; internally to manage a team and externally to quickly gain the trust and confidence of clients
  • Stellar organizational, time-management and prioritization skills
  • Ability to manage multiple tasks and projects in a fast-paced environment

 

About ShowClix

ShowClix is a fast-growing, full-service event technology company that handles ticket sales, marketing, and on-site operations for events around the world. Our partners include fandom and consumer conventions, live music venues, museums, attractions, and festivals. Each of our team members is passionate about live events and innovative technologies. We hire smart and creative people who possess entrepreneurial-like qualities and thrive in a dynamic environment.

For information about life at ShowClix visit: https://www.showclix.com/ticketing/careers

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