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Client Success Manager

ShowClix is looking for a highly-motivated individual to help support our amazing clients! As a Client Success Manager, you will be personally assigned some of our most valuable clients to ensure their success. In addition to training and answering questions, you will be their best ticketing friend. Our clients operate in a variety of countries and industries, making every day an adventure. Sound fun? Apply today!

Responsibilities:

  • Know your way around the ShowClix event ticketing system
  • Project Management of Larger Accounts
  • Own overall relationship with assigned clients, which include:
    • Training on the platform
    • Increasing adoption of ShowClix tools
    • Regular check-ins
    • Launching new features
    • Marketing support
  • Respond to client inquiries via phone, email and live chat
  • Become an expert on Salesforce and Desk.com

Requirements:

  • Savvy with software, spreadsheets and technology in general
  • Confident and thoughtful communication skills (both written and verbal)
  • Organized, efficient and able to juggle more than a handful of responsibilities
  • Critical thinking and problem-solving skills needed to implement new clients and quickly handle issues
  • Maintain a calm, friendly attitude (even in stressful situations)
  • Ability to travel and work flexible hours, including evenings and weekends

Bonuses:

  • Background in ticketing and/or entertainment industry (preferred)
  • Technical troubleshooting skills (mobile devices, tablets, laptops, printers, networking)

About ShowClix:

ShowClix is a fast-growing ticketing company headquartered in Downtown Pittsburgh. Each of our team members is passionate about live events and innovative technologies. We hire smart and creative people who possess entrepreneurial-like qualities and thrive in a dynamic environment. The company's clients include live music venues, non-profit organizations, performing arts centers, nightclubs, and colleges and universities. For information about life at ShowClix visit: https://www.showclix.com/ticketing/about

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